Support Board – Chat And Help Desk

Support Board – WordPress Chat & Help Desk Plugin with AI and Slack Integration

Support Board is a powerful and modern WordPress plugin that provides a complete live chat and help desk solution—no coding required. Whether you want to manage customer conversations, handle support tickets, or integrate AI-powered chatbots, Support Board has all the tools to offer real-time, efficient customer support directly from your WordPress site.

With seamless integration with Slack, Dialogflow (API.AI by Google), and full support for multilingual sites (including RTL), Support Board is built for speed, flexibility, and performance.

💬 Key Features – Live Chat & Support Ticket System

• ✅ Slack Integration – Send and receive messages directly in Slack with full synchronization.

• 🤖 AI Chatbot Support – Easily integrate Dialogflow-powered bots to automate responses in multiple languages.

• 📩 Email Notifications – Alert users and agents when a new reply is received.

• 📨 Complete Ticketing System – Fast, intuitive, and user-friendly support ticket management.

• 📱 Fully Responsive – Works flawlessly on smartphones, tablets, and desktops.

• 👥 Custom User & Agent Roles – Manage both customer and support agents from the admin panel.

• 🔐 Flexible Login System – Supports both WordPress users and an independent login/registration system.

• 🌍 Multilingual & RTL Support – Fully translatable, WPML-compatible, and includes 13 pre-translated languages (EN, ES, FR, AR, ZH, DE, RU, PT, NL, IT, JA, PL, etc.).

💡 Support Desk Exclusive Features

• Independent user system (outside WordPress user roles)

• Custom login and registration forms

• Optional scroll box container for ticket layout

• Customizable ticket conversation layout

💬 Live Chat Exclusive Features

• Unified dashboard for both live chat and ticket conversations

• Custom chat header with background image and logo support

• Chat notification sounds

• Guest and member chat access with automatic guest account creation

• Welcome message automation (first-time visitors)

• Follow-up message feature with WhatsApp and Facebook Messenger links

• Control visibility based on user login status

⚙️ Other Notable Features

• 💨 Lightweight & Fast – Only 37KB JS and 16KB CSS

• 🔄 Regular Updates – Reliable improvements and bug fixes

• 🛠️ Developer-Friendly API – Clean, powerful JS and PHP APIs available

• 🎨 Customizable Appearance – Modify chat colors and icons with ease

• 📷 Custom Icons – Replace chat widget icons with your own branding